# Terms and Conditions — AgendaBooking.com
Last updated: June 19, 2026
1. Identification Details
This website is operated by:
- Name: Dobrescu Ionuț Alexandru PFA
- Tax ID (CIF/CUI): 45848320
- Address: Str. Doamna Stanca 29, Bl. 5, Ap. 50, Com. Selimbar, Jud. Sibiu, Romania
- Email: support@agendabooking.com
- Phone: +40 793 473 663
In these terms, "AgendaBooking", "we" or "Provider" refers to the operator above. "User" or "Client" refers to the individual or legal entity (hotel, guesthouse, accommodation unit) that creates an account and uses AgendaBooking services.
2. Subject of the Contract
AgendaBooking is a software-as-a-service (SaaS) platform that provides:
- A reservation management system (PMS) for accommodation units
- A public online booking page for each registered accommodation unit
- Related features: reports, notifications, client management, etc.
Access to services is based on a paid subscription (monthly or annual), with no free trial period.
3. Registration and User Account
To use the services, the User must create an account providing accurate and complete data. The User is responsible for the confidentiality of their login credentials and for all activities conducted through their account.
The User declares they have the legal capacity to represent the registered accommodation unit and to enter into this contract.
4. Subscriptions and Payments
4.1. Subscription prices are displayed on the website and may be modified by the Provider. Changes apply to new subscriptions or upon renewal of existing ones, with prior notice of at least 15 days before taking effect.
4.2. Payment is processed through Stripe, a third-party payment processor. AgendaBooking does not store payment card data.
4.3. The subscription renews automatically at the end of each billing cycle (monthly/annual), with automatic charge to the registered card, until cancelled by the User.
4.4. The User may cancel the subscription at any time from their account or through the subscription management portal. Cancellation stops future renewals; access remains active until the end of the already paid period.
4.5. Refund Policy. Due to the nature of the service (digital access activated instantly upon purchase), the User is not entitled to a refund for simply changing their mind or not using an already purchased subscription, to the extent permitted by law. This clause does not affect the User's mandatory legal rights, including the right to request remedy or proportional compensation in situations provided under clause 7.4.
4.6. In case of payment failure, the account enters a 3-day grace period, after which it is suspended. Data remains stored for 6 months after suspension, after which it may be permanently deleted.
4.7. The User is solely responsible for updating billing data and maintaining a valid payment method. AgendaBooking is not liable for access suspension caused by payment failure.
5. User Rights and Obligations
The User agrees to:
- Provide accurate information about the accommodation unit
- Not use the platform for illegal or fraudulent purposes
- Respect AgendaBooking's intellectual property rights
- Be responsible for content published on their public page (descriptions, prices, images)
- Comply with their own legal obligations towards their guests/clients (invoicing, GDPR, consumer rights, etc.)
6. Public Booking Page
Each User benefits from a public page where guests can view availability and submit booking requests. AgendaBooking acts exclusively as a technology provider; the legal relationship regarding the booking (accommodation contract) is established directly between the User (accommodation unit) and the guest. AgendaBooking is not a party to this contract and is not liable for the User's contractual, tax or legal obligations towards guests.
7. Service Availability and Liability Limitation
7.1. AgendaBooking makes reasonable efforts for the availability and correct operation of the platform, but services are provided "as is" and "as available", without guarantee of uninterrupted, error-free or vulnerability-free operation.
7.2. The Provider reserves the right to temporarily interrupt access to services for maintenance, updates or technical reasons beyond its control, making reasonable efforts to minimise the duration and impact of such interruptions.
7.3. Security Incidents. The Provider implements reasonable technical and organisational measures for data protection (encryption, access control, monitoring). In case of a security incident (unauthorised access, cyber attack) that does not result from the Provider's gross negligence or intentional breach of legal obligations, the Provider's liability is limited as per clause 7.4. The Provider will notify affected Users in accordance with applicable legal obligations (GDPR) and will make reasonable efforts to remediate the incident and restore the service within a reasonable time.
7.4. Liability Limitation. To the extent permitted by applicable law, AgendaBooking's total liability towards the User, regardless of the legal basis invoked (contractual, tortious or otherwise) and regardless of the number of incidents, is limited to the amounts actually collected from that User in the last 3 months prior to the event. AgendaBooking is not liable in any case for indirect damages, loss of profit, loss of clientele, data loss not resulting from its fault or other consequential damages.
7.5. These limitations do not apply where the law mandatorily provides for the Provider's full liability (e.g. fraud, wilful misconduct or proven gross negligence) and do not affect consumers' legal rights that cannot be contractually limited.
7.6. Permanent Service Discontinuation. The Provider reserves the right to permanently discontinue services, with a minimum 30-day prior notice sent by email or in-app notification, giving Users the opportunity to export their data before access ends. In this case, Users with active pre-paid subscriptions will receive proportional compensation for the unused period, in the form of credit or refund, at the Provider's discretion.
8. Intellectual Property
The platform, source code, design and AgendaBooking trademarks are the property of the Provider. Content uploaded by the User (text, images, accommodation unit data) remains the User's property, who grants AgendaBooking a non-exclusive licence to use it strictly for the purpose of providing the service.
9. Data Protection (GDPR)
9.1. Processing of the User's (hotelier's) personal data is carried out in accordance with the Privacy Policy, available at /privacy-policy.
9.2. Separation of Liability for Guest Data. For the personal data of tourists/guests collected through the User's public booking page (name, phone, email, booking details), the User (accommodation unit) acts exclusively as data controller within the meaning of GDPR, and AgendaBooking acts exclusively as data processor, providing only the technical infrastructure for collection and storage.
9.3. As data controller for their guests, the User is solely responsible for: the legal basis for collecting such data, properly informing guests, respecting their rights (access, erasure, objection, etc.), storage duration according to their own policy, as well as any related legal obligation (invoicing, tourist records, authority reporting). AgendaBooking does not intervene in and does not assume responsibility for the User's decisions regarding the purpose or legality of such processing.
9.4. AgendaBooking, as data processor, undertakes to process such data exclusively in accordance with the User's instructions (through platform features) and to implement reasonable technical security measures, as per the Privacy Policy.
9.5. The User declares and warrants that they hold the necessary legal basis for collecting, through the platform, the personal data of their guests, indemnifying AgendaBooking from any liability arising from the User's failure to comply with this obligation.
10. Contract Termination
10.1. The Provider may suspend or close a User's account in case of serious breach of these terms, fraudulent use, conduct affecting the security of the platform or other Users, or non-payment, with prior email notification where possible.
10.2. The Provider reserves the right to unilaterally and permanently terminate service provision to a User, under the conditions described in clause 7.6.
10.3. The User may terminate the contract at any time by deleting their account from the application (Settings → Security → Delete Account) or by written request to support@agendabooking.com.
11. Dispute Resolution
11.1. The parties will attempt to resolve any dispute amicably.
11.2. Consumers may use the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr
11.3. Consumers may contact the National Authority for Consumer Protection (ANPC): anpc.ro
11.4. Absent an amicable resolution, disputes fall under the jurisdiction of Romanian courts.
12. Modification of Terms
These terms may be updated periodically. Significant changes will be communicated to Users by email or in-app notification, at least 15 days before taking effect.
13. Contact
For questions regarding these terms: support@agendabooking.com